Match before you get in
Compare the driver and vehicle with the photos in your app before you start the trip.
Safety
Every trip, checked from start to finish.
From the moment a driver signs up to the moment your trip or parcel arrives, Spacemove is designed so you know who you’re moving with.
The safety journey
What happens at each stage
Before a driver joins
Every driver is verified. Our HQ team reviews:
- NIN & BVNIdentity details reviewed by our HQ team.
- Driver’s licenceReviewed before the first trip.
- Vehicle documentsFor every car, van and truck on the platform.
Before pickup
- Driver photoSee who’s coming to pick you up.
- Vehicle photoKnow which vehicle to look for.
- In-app chatMessage your driver directly in the app.
During the trip
- Live trip trackingFollow the journey on the map in real time.
- SOSReach safety support quickly if something feels wrong.
For deliveries
- Delivery codeYour recipient gets a code to confirm hand-over.
- Photo proof of deliveryThe courier takes a photo when the package is delivered.
After the trip
- Disputes supportRaise an issue with a trip or delivery and our team will look into it.
Good habits
A few simple checks for every trip
Keep it in the app
Use in-app chat to coordinate pickup with your driver or courier.
Use SOS if you need it
If anything feels wrong during a trip, use the SOS option in the app.
In an emergency, always contact the relevant emergency services first.